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Time SaleFAQS
Q: How can I get Halal Food App ?
A: Please visit App Store [Link ] or Play Store [Link ]
Q. Do you serve my area?
A. We are currently serving all over Japan.
Q. How do you deliver?
A. We use shipping providers to deliver products at your home , office or store.Our main
delivery partners are JP Post Sagawa,Express,Yamato, etc.
Q. How can I get Free Shipping?
A. Any order (Excluding ‘Calling Card’ purchase) exceeding without tax the amount of 8500 yen
Then the shipping cost will be free . This offer is valid for all the categories in our all
outlets(Shops). Any order below 8500(without tax) yen then shipping cost will be 1500 yen .
Q. What are your delivery hours?
A.Same Day Home delivery is not available .
Order before 9 AM for same day orders shipment!!!
Ordering after 9 AM same day orders shipment will not be available right now .*
Delivery/Shipping date may change depending on our processing time and availability.*
Same day Home delivery orders shipment means we will send/dispatch the shipment on the
same day and orders will be delivered on your selected delivery day.
Delivery Schedule Slots Timing ( Select Your Preferable time )
1. 8AM – 12PM (午前)
2. 12 PM – 2 PM (１２時～１４時頃)
3. 2 PM – 4PM (１４時～１６時頃)
4. 4 PM – 6 PM (１６時～１８時頃)
5. 6 PM – 8 PM (１８時～２０時頃)
6. 7 PM – 9 PM (１９時～２１時頃)
7. 8 PM – 9 PM (２０時～２１時頃)
Q. How does the site work?
A. Customers can browse the site or use our search engine to find your desired products.
Customers can then add them to your cart and click on checkout and click on Place order.
Q. What is Halalfood.live 's delivery system?
A. We have a Pick Up system & a Home Delivery System .
1 Home Delivery : Customers fill up their address and information then select a delivery date
and time and select payment method and Pay or Cash on Delivery– and that’s it, Customers
are done. We will deliver order items right at Customers address at the desired delivery date
and time.Sometimes Delivery date may be delayed depending on bad weather or delivery
company circumstances .
2 Pick Up : Customers can pick up their orders from our Outlets ( Shops ) . It's a very
convenient process for ordering . Customers fill up their pick up date and time and select
payment method and Pay(Cash) or Bank Transfer ( We will ask for transfer Documents ) .
Pay later is currently not available in our Website & Apps.Customers Pick up their orders by
their own responsibility . We are not responsible and could not provide free home delivery to
customers for Pick Up Services .
Q. How to track Order ?
A. Customers can check the track option on the top ( Header ) for the website and App .
After an order is dispatched from our warehouse a Tracking URL will be sent to the
customers via email (orders@halalfood.live). The tracking info is usually updated after 2~8
hours after the order was dispatched. Customers can click the link (our mentioned email) there
directly to track or use https://www.post.japanpost.jp/index_en.html or
https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijosearcheng.jsp?_ga=2.119074954.2073026741.1715195211-313536024.1714934103 tracking service to track your parcel.
Q. Can I order over the phone?
A. Absolutely. Our Hotline is 080-4812-7668 or Whatsapp/Chat with us ( Recommend )
Q. What is your policy on refunds & Procedure?
A Refund Policy For Home Delivery
A1 : Expired Products
We offer customers a refund policy of three (3) days of receipt by the customers for
most unopened or unspoilt packaged products . For any expired goods, a full goods
a refund will be given . Customers have to send the product images through
Website/Apps Refund system or Chat or mail us (refund@halalfood.live) or Whatsapp
us(080-4812-7668) with the expiry date showing, order no, and the invoice of the order.
A2 :Received by customer as damaged /Spilled/Rotten Products
If goods received as damaged or spilled or rotten a full refund for the product will be
given. Customers have to send the product images through Website/Apps Refund
system or Chat or mail us (refund@halalfood.live) or Whatsapp us(080-4812-7668) with
the expiry date showing, order no, and the invoice of the order.
A3 :Unfulfillment orders / Missing Items
For any missing items complaints have to send us an image showing the delivery
package image or Videos with delivered items, physical Invoice image, and order
number. We will do an investigation for the dispatched order. After investigation, we will
refund full for the missing products. We would like to request our customers to contact us
through Whatsapp(080-4812-7668) or mail us (refund@halalfood.live or use our
Website/Apps Refund system within three (3)days of orders received by the customers.
A4 :Unable to Package for Delivery
(Quickly Stock out or Expiry Date over) to deliver with any product. Before dispatched
customer cancels a Paid order before it has been dispatched.
A5 :Unidentified Address
If Our delivery partner (3rd Party ) or we are not able to identify customers' Billing &
Shipping address (Not Found or type mistake by the customers ) then our team will try to
contact customers until one week in office time by call or mail a paid order. Cash On
Delivery would be canceled unless we are unable to contact customers . We don't have a
contactless delivery system now .
B Refund Policy For STORE PICK UP
B1: They did not have all of the items I ordered !
If some items are immediately Out of Stock or Expiry date near or Expired then your
items refund to be processed back to your original payment method ( Usually take
up to 28 days.)or Customer point wallet ( Usually take 1-3 business days ).
B2: Failed to pick up within Halalfood.live time frame.
Once the order is prepared for shipment & you do not pick up your order within 3
calendar days, your order will be considered as Cancel Order. A refund to be
processed back to your original payment method ( Usually take
up to 28 days.)or Customer point wallet ( Usually take 1-3 business days ). Please
note that your refund will come from Halalfood.live ltd and not your selected pick-up l
location.
Q. What is your Complaint Timeframe ?
A. Customers are required to file complaints within three (3) days of received orders .
B Refund Policy For Store Pick Up
B 1: Refund Policy For Home Delivery
Q. How much does it cost for Store Pick Up?
A. In-Store Pickup is FREE. No shipping fee on In-Store Pickup orders.
Q. Will I be notified when my order Ready to Pick Up in the store?
A: Yes, you will receive an email notification ( App Notification )/ once your order is
prepared for pick-up.
Q: What should I bring to pick-up my order?
A: When you arrive at the store, please speak to a store associate to help you pick up
your order. Please bring the following for pick up procedure:
1 Ready for Pick Up Order Email
2 Show Us Invoices
3 If Payment remains due then pay off remaining due . Pay later is
currently not available in our Website & Apps.
Q: Can someone else pick up my order from the store?
A: Yes, you or your authorized representative would just need to present the Ready for
Pick Up Email that contains the Order Number when collecting your order from the
store.
Q: Can I extend my pick-up time?
A: Yes,if you need more time to pick up your order, you can request a one-time extension
for another 3 calendar days as long as your order is within the pickup time frame.
Otherwise we will cancel the Pick Up Orders , If the order is paid we will refund to
Bank or Point Wallet or Credit card .Please Follow Our Refund Policy [Link]. A 3.5%
processing fee will be applied for the Credit Card if the refund is requested by the
Customer.
Q: Can I cancel my In-Store Pick-Up order?
A: Once your order is placed, we do our best to prepare it for shipment immediately.
After you select "Place Order", we are systematically unable to cancel or modify your
order immediately .
We apologize for any inconvenience this may cause. All refunds will be returned to
the original form of payment or Customer point wallet ( Usually takes 1-3 business
days ). Please note that original form refund to reflect in your account can take up to
28 business days .Please note that your refund will come from Halalfood.live ltd and
not your selected pick-up location.
Q: I went to pick-up my order and they did not have all of the items I ordered ,can I be
refunded?
A: If some items are immediately Out of Stock or Expiry date near or Expired then your
items refund to be processed back to your original payment method ( Usually take
up to 28 days.)or Customer point wallet ( Usually take 1-3 business days ).
Customers can cancel orders even if one item is not available at pick up time .
Please note that your refund will come from Halalfood.live ltd and not your selected
pick-up location.
Q: I did not pick-up my order, but I have not received a refund yet.
A: Once the order is prepared for shipment & you do not pick up your order within 3
calendar days, your order will be considered as Cancel Order. A refund to be
processed back to your original payment method ( Usually take up to 28 days.)or
Customer point wallet ( Usually take 1-3 business days ). A 3.5% processing fee will
be applied for the Credit Card if the refund is requested by the Customer.
Q. What about HalalFood.Live quality?
A. We try our best to source great quality items for you .
Q. Why should I buy from you when I have a store nearby ?
A. Well, that is up to you but we have thousands of products in our warehouse with good
prices .You have the luxury to purchase at your home or working place on your
smartphone & get free delivery to buy more than 8500 yen ( Without tax) and get loyalty
points (200 yen purchase =1 Point . So there is really no reason to not buy from us.
Q. What if the item is out of stock?
A. We hold our own inventory in our warehouses, so we rarely run out of stock. However,
we will try our best to source what you need. If we are unable to source it, we will send
You.Push Notification to inform you. If you need any product immediately then send us a
query for detailed information or photos .
Q. How are you sourcing your products?
A. We have deals with whole-sellers, manufacturers, and importers. We only sell authentic
products across Japan.
Q: How can I create an account?
A: Go to Create an account page Click Here
Q: Do I need to register or Create an Account before placing an Order/purchase?
A: Absolutely, it's mandatory.You need to create an Account to make a purchase/Order.
Q: I have forgotten my password , what should I do ?
A: Click the "Forgot Password?" button on the Sign-in page to change your password by OTP
(Check your Smartphone / mobile phone inbox)
Q: I am unable to log in to my Halal Food account.
A: Firstly try the 'Forgot Password' option. If you're still unable to log in, please write to us at
[support@halalfood.live] along with your registered email address.
Q: How do I reset my password?
A: Click on "Forgot Password?" button on the Sign-in page. You'll get a OTP with a CODE to
reset it. In case you're still facing problems, contact us via email at [support@halalfood.live]
Qur technical team will assist you .
Q: Can I order for a delivery to a different address?
A: Yes, you can add a new address at the time of placing an order.
Q: Can I change the registered Phone number/Email address of my Halal food account?
A: No, currently we don't have the service to change any phone number or email address. If you
require change, you can create a new account with your desired phone number or email
address.
Q. What happens if I delete my account?
A. If you delete your account:
1 All your personal & account information will be deleted and cannot be accessed by any
means.
2 This action cannot be undone anymore .
Troubleshoot
Q. My order has passed the standard shipping time frame, what should I do ?
A. Your order will be delivered within 3-7 business days from when it is shipped out. If it has
been more than 7 business days, please email us at support@halalfood.live and one of our
agents will be happy to further investigate this issue.
Q.The Prefecture( Ken) that I live in is currently experiencing bad weather, will this affect my delivery?
A. The carrier will typically update your tracking information to reflect any delays or updates. If
it has been more than 3 business days since your expected delivery date and your order has
not been delivered, please contact us at [support@halalfood.live] and one of our agents will
be more than happy to further investigate this issue.
Q. My shipping date has changed multiple times, when will I receive my order?
A. Please contact us at [support@halalfood.live] and one of our agents will be more than happy
to further investigate this issue.
[Fake Websites]
The correct address of the Halal Food live LTD official website is [https://halalfood.live/]
Please note that the imitation sites have different domains such as [www.●●●●●●food.com］
and [www.halalfood●●●●●.com].
[Email]
If you receive a suspicious email, please check the sender and see if it is from Halal Food
Live.The email address sent from Halal Food Live is [About email settings] Please confirm.
Characteristics of counterfeit addresses
In front of @, alphabets with no meaning are randomly listed.
Example）wiagfpsy@jp-halalfood.live
Example）bnvrbisik@br-halalfood.live
Example）orders@br-halalfood.live
We have only these emails , which are listed below .
orders@halalfood.live
support@halalfood.live
refund@halalfood.live
ceo@halalfood.live
store@halalfood.live
Note : Please don't click any spam link or don't pay for fake orders .
Q. What about Cancellation ?
A: Halalfood.live has rights to cancel any order anytime due to the foods/products unavailability, bulk orders , fake orders , out of coverage area and any other unavoidable circumstance.
