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Combo OfferShipping Details
Delivery methods
We have a Pick Up system & a Home Delivery System .
1 Home Delivery : Customers fill up their address and information then select a delivery date
and time and select payment method and Pay or Cash on Delivery– and that’s it, Customers
are done. We will deliver order items right at Customers address at the desired delivery date
and time. Sometimes Delivery date may be delayed depending on bad weather or delivery
company circumstances .
2 Pick Up : Customers can pick up their orders from our Outlets ( Shops ) . It's a very
convenient process for ordering . Customers fill up their pick up date and time and select
payment method and Pay(Cash) or Bank Transfer ( We will ask for transfer Documents ) .
Pay later is currently not available in our Website & Apps. Customers Pick up their orders by
their own responsibility & timely . We are not responsible and could not provide free home and
delivery to customers for Pick Up Services .
Shipping & Delivery Charge ( Home Delivery )
Any order (Excluding ‘Calling Card’ purchase) exceeding without tax the amount of 8500 yen Then the shipping cost will be free . This offer is valid for all the categories in our all outlets(Shops). Any order below 8500(without tax) yen then shipping cost will be 1500 .
Hokkaido & Okinawa and Prefectures, Sagawa /Yamato /JP Post takes 2/3 days to deliver the order.
We are delivering all over Japan. We have associated with JP Post and Sagawa . Yamato as our shipping partners. When you place an order as a home delivery we will send you tracking number after dispatched parcel !
Delivery Schedule Slots
How to Schedule a Redelivery:
A Undeliverable Notification (ご不在連絡票 - Gobuzai Renrakuhyo) slip should have been left in your mailbox or at your door. You can easily schedule a new delivery time that works best for you using one of the following methods:
Online (Fastest): Scan the QR code on the paper slip or visit the Yamato Transport website and enter your Tracking Number: [Tracking Number].
By Phone: Call the automated redelivery phone number listed on the slip.
Yamato App / LINE: If you use Yamato's digital services, you can request redelivery directly through their app or official LINE account.
Please Note: Per our store policy, frozen or chilled items have a limited holding window at the courier depot. We kindly ask that you arrange redelivery at your earliest convenience to maintain product quality.
Shipping Timelines & Carrier Delays
Delivery Estimates: While we strive to deliver all orders promptly, standard delivery times are estimates and cannot be guaranteed 100%. Deliveries to remote areas or outlying islands may take an additional 2 to 3 business days.
Logistics Delays: Deliveries may be delayed due to unforeseen carrier operations, severe weather, traffic conditions, high season volumes, or other logistics factors beyond our direct control.
If you have any questions or need assistance, please contact our support team through our official contact page or help center.
Best regards,
Halal Food Live Team
